Shipping policy
Shipping Policy
Effective Date: [23 December, 2024]
Thank you for shopping with us at YACHT GEAR SUPPLY PRO. We are committed to providing you with high-quality yacht equipment and ensuring that your order reaches you in a timely manner. Please review our shipping policy below for more information regarding shipping options, processing times, and fees.
Processing Time
All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders or delays due to unforeseen circumstances (such as weather, supply chain disruptions, etc.), shipments may be delayed. We will notify you of any significant delays via email.
Shipping Methods and Costs
We offer a variety of shipping methods to ensure your yacht equipment arrives safely and promptly. Shipping costs are calculated at checkout based on the destination, size, and weight of your order. Available shipping methods may include:
- Standard Shipping: [7-10] business days (subject to location)
- Expedited Shipping: [2-4] business days
- Overnight Shipping: 1 business day (available for select items and regions)
Please note: Shipping times may vary based on your location. Some remote areas may experience longer shipping times.
Shipping Restrictions
We currently ship to most regions worldwide. However, due to shipping carrier limitations, certain products may not be available for delivery to all locations. If your order cannot be shipped to your location, we will contact you to arrange an alternative solution.
International Shipping: For international orders, you are responsible for any customs fees, import duties, taxes, or additional shipping charges that may apply based on your shipping destination. These fees are not included in the item price or shipping cost during checkout.
Order Tracking
Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to follow your package's journey until it arrives at your designated shipping address.
If you have any questions or need assistance with tracking, feel free to reach out to us at contact@yachtgear.pro.
Delivery Issues
We are not responsible for any delays, lost, or damaged packages once they leave our warehouse and are with the shipping carrier. However, we will do our best to assist you in resolving any issues. If your order has been marked as delivered but you have not received it, please contact the carrier directly. If the issue remains unresolved, please contact us at contact@yachtgear.pro for further assistance.
Signature Requirement
For some high-value items, we may require a signature upon delivery to ensure safe receipt of the package. This will be noted at checkout or in your shipping confirmation email if applicable.
Shipping to P.O. Boxes
We do not currently ship to P.O. Boxes for some of our larger items. If your order requires delivery to a P.O. Box, please contact us prior to placing the order to confirm if this can be arranged.
Damaged or Defective Items
Please inspect your order immediately upon receipt. If your item arrives damaged or defective, please contact us within [48-72] hours of delivery at contact@yachtgear.pro with your order number and photos of the damage or issue. We will work with you to resolve the issue and arrange for a replacement or refund.
Changes to Shipping Policy
We reserve the right to update or change this shipping policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. By continuing to shop with us, you agree to the updated terms.
If you have any questions or concerns about shipping, please don’t hesitate to contact us at contact@yachtgear.pro.
Thank you for choosing YACHT GEAR SUPPLY PRO for your yacht equipment needs!